Let There Be Light

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Returns Policy

She Makes Candles Return Policy

We have a 30-day candles return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and must be in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at : info@shemakescandles.com. Items sent back to us without first requesting a return will not be accepted.

Exceptions/non-returnable items

Unfortunately we cannot accept returns on sale items or gift cards

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please remember it can take some time for your bank or credit card company to process your refund.

Shipping returns

To return your product, you should mail your product to: 29 William Porter Close, Chelmsford, CM1 6AN. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@shemakescandles.com for questions related to refunds and returns.

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Be first to know of our new candle launches, subscriber exclusives and receive 15% off your first order!

We send cute mail!

Be first to know of our new candle launches, subscriber exclusives and receive 15% off your first order!